Refund policy

Process you return here

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, without giving any reason. Within the EU, we cover the shipping cost, from outside of the EU, you are responsible for shipping + fees.

The revocation period is thirty days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

In case more than 30 days have passed, or the item is damaged, contact us to see if we can find a solution outside our returns policy.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items, for example the 'Hotel Hangers' or 'Custom Length Loop Ropes'.

Exchanges
You can also ask for an exchange via our returns portal if you prefer that over a reimbursement, what will happen is that you will receive a voucher for store credit.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your initial payment method without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Process you return here

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