Hotel Hanger
hotel wardrobe hanger

Read all about how we ship and what it costs here.

We offer 30 day returns with no questions asked. We also cover return shipping fees within the EU to guarantee a smooth experience. 

You can submit your returns request here.

Custom-made Loop Ropes are made uniquely for you, so we can’t accept returns according to EU regulations.
read our full refund policy

All payments are processed through Shopify Payments over an encrypted (SSL) connection. Shopify is certified PCI DSS Level 1 compliant — the highest standard in the payments industry — and handles your card details directly, so they're never stored on our end.

We ship your order within 24 hours, with DHL collecting packages daily at 11:00 a.m. Orders placed by 9:00 a.m. (German time) typically ship the same day. On Mondays or during special promotions, we may need an extra day—thank you for your patience!

Delivery times:
• Germany: Usually within 2 days.
• EU: Up to 10 days (or 2 weeks during Christmas).
• Outside the EU: Times vary, and duties may apply.

We trust DHL to ensure your package arrives safely and as quickly as possible.

To make use of your warranty, simply send us a photograph of your damaged product or products and we will supply you with a replacement free of charge.