Payment / Shipping / Returns
Are you having problems paying?: Our shop feature many payment options. If none of these work for you, contact us and we will figure something out. :)
What is the cost of delivery?
EU: Free for orders above 50€
EU: Flat rate of € 4.90 per purchase for orders less than 50€
Global: Flat rate of 19.90 €. Unfortunately, this also applies to Switzerland and England.
All orders are processed and handed over to DHL within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a new notification when your order has been shipped so that you can track your order anytime.
In which countries do you ship orders?
We offer worldwide shipping! 🙌
Are there any additional charges?
Depending on the country of delivery, import tax may occur. This is not applied to all orders and it is defined by the customs authorities of the destination country. Unfortunately it is a cost that when it occurs, cannot be avoided.
What is the time of delivery?
The expected delivery time is usually 2 days for Germany, 5 to 10 days for EU and up to 6 weeks for the rest of the world. We ship all our orders with DHL. In case DHL can't reach your location, it ensures that your package will arrive the soonest possible - and with no additional charges - with local couriers. If you wish to receive your order faster, you are more than welcome to let us know and we will arrange it for you. Just reply at the order confirmation. 📦
Why do you need my telephone number?
This will help us a lot with the delivery if we cannot find you.
30 Day Returns: to give you a little more breathing room, we accept returns of our products up to 30 days after your purchase date. If you would like to return an item, simply send it to the return address stated on the packing slip. Make sure to include the packing slip in the parcel and we will refund the full amount of your purchase. We already grant free shipping, but we can not cover the cost of returns.
If we make a mistake: incase we have made a mistake and we have sent you the wrong product, a defect product or anything else along these lines has gone wring from our side we apologise sincerely, contact us and we will find the best solution to make it up to you. Of course we will cover all costs.
Lifetime Warranty: if our products should break or malfunction on fault of their own, we will of course replace the part or product. contact us and we will figure out the best solution at our cost.